How can a property manager answer tenant and guest questions 24/7 in several languages without more staff?
Use an AI assistant that answers only from information you have checked — house rules, prices, check-in, facilities, local directions — in the guest's language, at any hour. The key is a clear handover: anything it cannot answer, or anything that needs a decision, goes to a person on Telegram, email or WhatsApp. It can take routine questions off your team; it does not replace them.
- Collect the questions staff answer again and again — Wi-Fi, parking, pool hours, rubbish days, late check-in — and write one approved answer for each.
- The assistant should answer from that approved information only, and say so when it does not know instead of guessing.
- Set clear handover rules: complaints, payments, repairs and anything unusual go straight to a named person.
- Offer it where guests already are: a link or QR code in the room, the booking confirmation and your messaging channels.
- Tafei Agent answers from verified business information in several languages and hands the conversation to a human via Telegram, email or WhatsApp.
The assistant answers from information you approve and hands conversations to your staff; it does not guarantee bookings or replace your team. Formal quotes are definitive.